A Day in the Life of a Remote Worker: How Children First Inc. & Athens-Oconee CASA are adjusting to remote work
This spotlight illustrates how remote workers at Athens-Oconee CASA find freedom and motivation in their everyday life and their transition to online work. Get inspired on how you can improve your workspace, workflow, and organization in a remote setting, and hear about the steps we're taking to stay involved from home!
The Challenges of Working Remotely
When the physical office of Athens-Oconee CASA closed due to COVID-19, our staff was forced to completely change their workplace and adjust to a non-face-to-face setting. Susie Weller, Executive Director of Children First Inc., said that the biggest challenge for her initially was "the Unknown:”
"Initially, it was the unknown. How are we going to do this? What equipment will we need? How do we maintain services to clients? What will happen with funding and donations? After a year, we now know- everything went digital. Communication, sharing documentation, training, conversations, funding- all of it. I would say the biggest thing now is the disconnect from staff and missing the laughter in the building."
Executive Director, Children First
Other staff have also noted difficulties in separating "work time" and "home time" in a remote environment. When your personal life and your work are both under the same roof, it gets harder to switch off.
The distractions of "home"- pets, family, roommates, etc.- have also been mentioned as hard-to-control interruptions!
How our Staff is Navigating a Remote Workplace
Perhaps the biggest lesson our CASA staff has learned over the last year is flexibility: A lot can get done from home, remotely. It took some adjusting to Zoom, Teams, and more, but we can function and function well in a hybrid model of work environment.
One way our staff is approaching this new style of work is through organization and separation of "work space" and "home space." Some staff have separate rooms where they store all of their work-related technology, files, and equipment to make it feel more like a distinct work area. This separation also helps us minimize distractions and really focus our efforts on each day's mission!
Our staff also loves to connect virtually and chat about how we're feeling! Staff regularly chats through IM during the day and on scheduled weekly meetings, which helps us keep the sense of connection that we may be missing being out of office. These virtual meetings are a great way to catch up, debrief, and plan out our calendars! It is also a great way to connect new summer interns and allow them to get to know the team.
Moving forward: Returning to our Office
Although we have grown used to our remote workday, our staff is excited to return to the physical office in 2021. Staff mentioned that this shift will help us reorganize and feel more comfortable in a familiar place. Most of all, we can't wait to catch up with our co-workers and hear the laughter in the building once again!
693 North Pope St.
Athens, GA 3060
Like the rest of the world, we at the Athens-Oconee CASA program have been greatly affected by the outbreak of the COVID-19 pandemic. We have concerns for the children we serve, who are often already in positions of instability in foster care, and whose therapy services and visitation schedules have been altered or halted altogether. We are terrified for the several children we have on runaway status, who are now facing a new and uncharted threat to their health, and who are harder to locate with coronavirus restrictions. It has also been particularly hard on our CASA volunteers, who are anxious to see their children in person, and who are dealing with coronavirus complications within their own families. For the coordinators, we have been struggling with how to lift our volunteers’ spirits when they can’t see their kids, and when we can’t tell them how long this quarantine will last.
But even in the midst of these challenges, we have continued to be inspired by the dedication of our volunteers and the resiliency of the children and families we serve. Although visitation schedules have been shifted in quarantine, we have found that many of our children report more contact with their parents with the increased flexibility of a virtual setting. Some parents incarcerated in distant counties have been able to participate virtually in hearings that they otherwise wouldn’t have been able to attend. Without in-person visits, our CASA volunteers have continued supporting their children in any way they can - by dropping off sanitizer and other supplies, making masks for the children and their placements, maintaining virtual contact, and continuing to gather records.
We have also used this time of virtual connection to strengthen new and old ties in our community. When we heard that DFCS was not issued enough PPE to protect their workers in the field, our staff organized donations from Community (local tailor/store) and the CASA body. Our staff and volunteers have also been creating content such as book readings, outside activities, and music therapy sessions that can be shared to children (and adults...we all need someone to sing or read to us sometimes) in our community on social media.
The outbreak of the novel coronavirus has posed new challenges and setbacks to social welfare organizations all over the world, and Athens-Oconee CASA is no exception. However, our volunteers, our staff, and our community have adapted to this new normal in ways that have allowed our organization to thrive in less-than-ideal conditions. It is even possible that we have discovered new ways of promoting accessibility in our work for the future from creative solutions to problems caused by COVID-19. Since the outbreak of this virus, we have assigned new CASA’s to more than 30 children in our foster care system, and we have no intention of slowing down. However long this outbreak lasts, the Athens-Oconee CASA program will continue to do the hard and necessary work of caring for the children in our community.
A foster parent recently reached out to us to let us know how much having a CASA for their foster child meant. We love hearing how our volunteer impact the lives of children! Below are her words, edited only for confidentiality and clarity.
"I have been a foster parent for about 3 1/2 years. My first placement, I was never assigned a CASA, but at the time when you only know what you know, I did not know what I was missing. Then I had my second placement, and… [November of 2017], about 4 months into our case, we got a CASA... When she first contacted me and said she was assigned as the CASA for our foster daughter, I thought to myself that I have heard of CASAs before, but I also knew it was really special to get one! I called my private case worker to let her know and ask her what exactly to expect, as I had not had one before. And little did I know that having a CASA on our case was such a game changer for the best interest of children. As we all know, case workers have their plates full. But a CASA is a volunteer from the community who has been trained/mentored to look out for the best interest of the children. They are not paid by anyone, but a completely neutral person who wants what is best for the children in care, whether that be reunited with their rehabilitated parents, or recognizing a different path may be best. To do this, they invest in the children, they see the children, they hear the children and the say "you are important, what you think is important, and how you feel is important." They have relationships with all parties on the case and truly invest in the people, which includes the foster children as well as the biologically family. At one of our court hearings the judge said "if you did not have a CASA on this case, this case would look very different right now." Why? Because the CASA has the time, resources and support to investigate the details of the case, to provide as much information to DFCS and the Judge as possible so a holistic view of what is currently happening can be presented for the judge to rule accordingly or make changes or provide different or alternative services. And this is not to negate the role of a case worker or an attorney, it is to provide an extra tier of support and information when helping decide the outcome of peoples lives. When I think of the CASA, I think of her as a private investigator. And on top of it all, my little foster love, absolutely adores her CASA! She gets so excited when she knows she is going to get to see her and talk to her. And even at 4 years old, because there is the time to invest, my little foster love has sat and spilled her heart to her. Our CASA has also been able to advocate to help the children receive additional services that are needed. She is attached to every email sent out and knows more about our case then everyone, because it is her ONLY case. She has attended our foster daughter's visits with birth mom, she brought my little foster love a special little travel bag for her first flight on an airplane, she has gotten her a birthday present, she has see her tears, she has seen birth mom's tears.
It truly does take a village when it comes to Foster Care. There are all different people on a case, whether it is the foster parents, judge, case workers, attorneys, therapists, and teachers. Everyone has a specific and different role to play. My heart is that it would be possible for all cases to have a CASA. Adding CASAs to cases makes the team whole. One thing that I have learned while being a foster parent is we all do the best we can with what we have. This may apply to the birth parents, foster parents, the caseworkers, and even the judge. But one thing that can completely change a case is a CASA, as it allows us to DO our BEST because of what we HAVE. Thank you…[to our foster daughter's CASA].. for everything you do. You will forever be in our lives as someone who loved so well, and fought for what what best for those who could not fight for themselves. Love you!"
Our Athens Oconee CASA just uploaded a video on our Youtube channel! Take a look at why our CASA volunteers describe their work as uplifting, personal, and inspiring. As Catherine Tillman says in the video, it is truly "love in action."
Be sure to like our video to help us win the GA CASA video contest. Please subscribe to our channel to spread the word about CASA!
Children First, Inc., home of the Athens Oconee CASA program is located at:
693 North Pope Street
Athens, GA 30601
Staff working hours: Mon - Fri 9:00 a.m. - 5:00 p.m.
Building hours: Mon and Wed only 10:00 a.m. - 4:00 p.m.